Shipping policy
SHIPPING & RETURNS
CUSTOMER SERVICE
Your order is as important to us as it is to you. Our in-house Consumer Affairs department will be happy to assist you with any queries or other issues relating to your order. Remember, all queries are answered in the order in which they are received, and as a result, delays occur from time to time. Requests made outside of standard weekday business hours will be addressed as soon as possible.
SHIPPING LOCATIONS
Our shipper, cannot ship to any box-type address including PO/APO/FPO. Any orders placed with these addresses will not be accepted. Additionally, we only ship to locations within India. For international consumers, we recommend contacting the authorized distributor for your country to see where in your area Sun 19 Farm products are sold.
DAMAGED, LOST OR STOLEN MERCHANDISE
We make every effort to safely secure and ship your order, but understand that, on rare occasions, products can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately and a representative will contact you. We are not responsible for lost or stolen products.
PROMOTIONAL ITEMS
All sales are FINAL on any promotional items sold on the Site or otherwise distributed by Sun 19 Farm through any other format, and Sun 19 Farm will not accept any returns of promotional items for any reimbursement whatsoever.
BACKORDERS
Although every attempt is made to maintain inventory on all of our products, there’s a small chance that supply may not always keep up with demand. In this event, you will receive an email letting you know of your partial credit due to the out of a stock item. We cannot hold pre-authorizations for an extended period of time and therefore any out of stock items will be cancelled off the order. We only charge for the items shipped.
DELAYS
Orders are typically shipped within 48-72 business hours. Once shipped, you will receive tracking information to your email address provided at the time of order. If an email receipt is not received, contact Consumer Affairs for verification. Be advised that shipping delays sometimes occur with our carrier, and are therefore beyond our control. Please allow up to 7 to 12 business days for delivery.
PRICES & AVAILABILITY
Prices and availability of all products are subject to change without notice.